What is the first step in measuring throughput?

The first step in measuring throughput is to establish benchmarks. This is critical because benchmarks provide a reference point against which performance can be measured. Without clear benchmarks, it becomes challenging to determine what constitutes efficient or effective throughput in a given context.

Establishing benchmarks involves determining the expected standards or targets for performance — such as patient admissions, discharges, or the number of procedures completed within a time frame. These benchmarks are often based on best practices, historical data, or goals set by the organization. By having these standards in place, organizations can accurately assess the current level of throughput and identify areas for improvement. Only once benchmarks are established can the organization proceed to collect data, evaluate workflow design, and train staff accordingly, as these steps will be informed by the benchmarks previously set.