What is a key approach a nurse executive should take during problem resolution?

A key approach a nurse executive should take during problem resolution is to engage in active listening without offering advice unless specifically requested. This practice is crucial because it fosters an environment of trust and respect, where staff feel heard and valued. Active listening allows the nurse executive to fully understand the concerns and perspectives of their team members, facilitating a collaborative approach to problem solving. By prioritizing understanding over immediate solutions, the nurse executive can gather insights and context that may lead to more effective and sustainable resolutions.

Additionally, this approach encourages staff to articulate their thoughts and feelings, empowering them in the process. When staff members feel acknowledged and understood, they are more likely to engage openly in discussions, leading to better teamwork and enhanced problem-solving capabilities within the unit or organization. Engaging without forcing solutions also models a respectful and inclusive leadership style, which can be vital in building a healthy organizational culture focused on continuous improvement.