What does reflecting aim to achieve in communication?

Reflecting in communication is a vital technique that aims to clarify the intent behind a speaker’s words. It involves restating or paraphrasing what someone has communicated, which helps ensure that the listener has accurately understood the speaker's message. This not only promotes clarity but also shows the speaker that their thoughts and feelings are being valued and heard.

By clarifying intentions, reflecting fosters open dialogue and encourages further discussion, allowing the staff member to elaborate on their concerns or thoughts, which can lead to more effective problem-solving. This technique is particularly important in a nursing executive role, where understanding and interpreting staff concerns accurately is fundamental to effective leadership and team collaboration.